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Customer Communication has shifted dramatically over the past few years. Phone calls and emails are no longer the only preferred channels. Today’s customers expect businesses to be available on messaging platforms that are fast, familiar, and convenient. Whether it is WhatsApp, SMS, RCS, or social messaging apps, customers want seamless

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Customer Expectations have changed dramatically in recent years. Businesses are expected to respond faster, remain available across channels, and deliver consistent service regardless of location or scale. Traditional call center setups, with their heavy infrastructure requirements and long deployment cycles, struggle to meet these demands. This has driven organizations toward

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Customer Service has moved far beyond answering phone calls and resolving tickets. In today’s competitive digital economy, customer experience is a strategic differentiator that directly impacts brand loyalty, retention, and revenue. As interaction volumes grow and customer expectations rise, traditional contact centers are finding it increasingly difficult to keep up.